Welcome to Medina Swimwear Website. These terms and conditions define the rules and regulations for the use of the www.medinaswimwear.com
These terms and conditions apply to the purchase and sale of products (“Products”) through www.medinaswimwear.com (the “Website” or “Site”), from SAVE THE OCEAN MEDINA SWIMWEAR, LDA. (company ID PT515869422, registered at Avenida Camilo, 241 Porto – Portugal).
By accessing this site and/or placing an order for such Products, you agree to be bound by, and accept, these terms and conditions. These terms and conditions are subject to change by MEDINA SWIMWEAR.
By accessing this site, we assume that you accept these terms and conditions in full. Do not continue to use the site if you do not accept all the terms and services referred to on this page.
The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer, as well as to any and all Agreements: “Customer”, “You” and “Your” refer to you, the person who is accessing this site. The “Company”, “Us” and “Ours”, refer to our Company.
When you visit the Website, we may automatically collect certain information about your device, including information about your internet browser, IP address, time zone and some of the cookies that are installed on your device.
In addition, while browsing the Website, we may collect information about the individual pages or products you view, the sites or search terms that directed you to the Website and information about how you interact with the Website.
We refer to this information collected automatically as Device Information.
We may collect Device Information using the following technologies:
In addition, when you make a purchase or attempt to make a purchase through the Website, we collect information such as your name, billing address, shipping address, payment information (including credit card numbers), among other.
HOW WE USE YOUR PERSONAL INFORMATION
We generally use the information collected to fulfill orders placed through the Website (including processing your payment information, handling shipment and providing you with invoices and / or order confirmations).
In addition, we use this Order Information to:
SHARING YOUR PERSONAL INFORMATION
We may share your Personal Information with third parties for the purposes described above.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to subpoenas, search warrants or other legal requests regarding information we receive, or to protect our rights in any other way.
We use your Personal Information to provide you with targeted advertisements or marketing communications that we believe may be of interest to you. Please send an email to email@example.com to unsubscribe from these communications.
YOUR RIGHTS under the EU GDPR Rights of the Data Subject
The user of the web site may exercise, at any time, the following rights under the REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation):
ACCEPTANCE AND CANCELLATION
Only products with tag “add to bag” are available to pre-order or to buy in season. In case of any doubt about the products availability kindly send us an email to Customer Service (firstname.lastname@example.org). For in-season items, we do not accept modifications of the order after the order has been placed and the confirmation e-mail has been sent. For pre-order items, you may cancel your order within 24 hours of placing it. To modify your order (shipping address, phone number, recipient name, etc.) you must reach out to email@example.com with your order number and the desired change.
You have 24 hours to e-mail us if you would like to make any modifications (the above-mentioned, or other – size, colour, etc.). If you need immediate assistance regarding an order or shipping issues please call us or send us a WhatsApp message on +351 925 288 020 – we are available weekdays from 10:00-20:00 (GTM+1). We will do our best to cancel the order if requested.
We reserve the right at any time after receipt of your order to accept, decline, or limit your order for any reason, whether or not your credit card has been charged. If applicable, your order will be refunded in the original form of payment. If your credit card has been charged and your order is cancelled, we will issue a refund to your credit card account in the amount of the charge and notify you that your order was cancelled.
We also have the right to change the products availability and upload new prices based on the final release date.
All pricing for the Products is subject to change. For all of our prices and Products, we reserve the right to make adjustments due to changing market conditions, Product discontinuation, manufacturer price changes, errors in advertisements, and other extenuating circumstances. All prices are VAT excluded (the VAT shown will be according to the country selected by the customer) and shipping charges, other taxes and duties may apply. All relevant shipping fees and taxes will be charged at such time as the Product is ordered.
The costs of shipping paid are non-refundable. International orders will be shipped DDU (Delivery Duty Unpaid) and could potentially incur duties, fees and import taxes upon delivery.
The product prices displayed are exclusive of all taxes and duties. This charge is ultimately determined by your local customs authority. These payments must be fulfilled for your order to be released from customs. For more information, please consult your local customs office.
Delivery timings (fulfilment – 1 day SLA to fulfil + transit time)
EUROPE: 4-5 days
UK: 5-6 days
NORTH AMERICA: 2-3 days
LATAM: 6-8 days
Shipping costs per region
Spain and Portugal: 5€
North America: 10€
United Kingdom: 10€
Central Europe: 5€
East and North Europe: 5€
EXCHANGE AND RETURN POLICY
When carrying out the return / exchange process, the customer must indicate the order number and relevant item/items to be returned / exchanged and inform the reason for the return / exchange.
ATTENTION: To carry out the exchange process, it is necessary to justify your request by “Return by Repentance / Withdrawal”. If you receive the product and want to return it, you must do it within 14 days, counting from the date of delivery, observing the following conditions:
We may offer a refund and / or exchange within the first 14 days of your purchase. If 14 days have passed since the date of your purchase, you will not be offered a refund and / or exchange of any kind. You can always send us an email to firstname.lastname@example.org and tell us your specific case.
The refund will be made via the same payment method that was used for your initial purchase. You will receive the return conﬁrmation via email once the return has been completed. It can take up to 30 days to receive and complete your return. Please be sure to keep hold of your receipt in the meantime, since the responsibility of the return is yours until it reaches us.
If you do not see a credit to your account within 14 days, please use this conﬁrmation and present it to your banking institution so they may help you facilitate the process.
ELIGIBILITY FOR REFUNDS AND EXCHANGES
Exchanges (if applicable): We only replace articles if they are defective or damaged. If you need to exchange something for an identical item, send us an email to email@example.com
Take into consideration the amount of pollution deriving from world wide transports. If you are willing to change size or color, or even style, Medina Swimwear will bear the costs of the return.
Shipping costs are not subject to refund.
Depending on your location, the time it may take for your product to reach us may vary.
We’re sorry to hear you’re not 100% satisﬁed with your order. It’s part of our brand mission to try and decrease returns as much as possible. In order to proceed with a return, please follow the next steps:
Available payment methods: PayPal
These terms may change additionally from time to time. Whenever possible, we will inform you of any changes, but please check the content periodically.