Terms and conditions

GENERAL TERMS

Welcome to Medina Swimwear Website. These terms and conditions define the rules and regulations for the use of the www.medinaswimwear.com

These terms and conditions apply to the purchase and sale of products (“Products”) through www.medinaswimwear.com (the “Website” or “Site”), from SAVE THE OCEAN MEDINA SWIMWEAR, LDA. (company ID PT515869422, registered at Avenida Camilo, 241 Porto – Portugal).

By accessing this site and/or placing an order for such Products, you agree to be bound by, and accept, these terms and conditions. These terms and conditions are subject to change by MEDINA SWIMWEAR.

By accessing this site, we assume that you accept these terms and conditions in full. Do not continue to use the site if you do not accept all the terms and services referred to on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer, as well as to any and all Agreements: “Customer”, “You” and “Your” refer to you, the person who is accessing this site. The “Company”, “Us” and “Ours”, refer to our Company.

COOKIES

 By using Medina Swimwear website, you consent to the use of cookies in accordance with the privacy policy describer hereunder.

Cookies are used in some areas of our website to allow the functionality of this site and to facilitate the use of visitors. Some of our affiliates / advertising partners may also use cookies.

PRIVACY POLICY

When you visit the Website, we may automatically collect certain information about your device, including information about your internet browser, IP address, time zone and some of the cookies that are installed on your device.

In addition, while browsing the Website, we may collect information about the individual pages or products you view, the sites or search terms that directed you to the Website and information about how you interact with the Website.

We refer to this information collected automatically as Device Information.

We may collect Device Information using the following technologies:

  • “Cookies” are data files placed on your device or computer and often include a unique anonymous identifier
  • Log files record actions that take place on the Website and collect data, including your IP address, browser type, internet service provider, reference / exit pages and date / time markers

In addition, when you make a purchase or attempt to make a purchase through the Website, we collect information such as your name, billing address, shipping address, payment information (including credit card numbers), among other.

HOW WE USE YOUR PERSONAL INFORMATION

We generally use the information collected to fulfill orders placed through the Website (including processing your payment information, handling shipment and providing you with invoices and / or order confirmations).

In addition, we use this Order Information to:

  • Communicate with you
  • Analyze our orders for potential risks or fraud
  • When aligned with the preferences you shared with us, provide you with information or advertising related to our products or services
  • We use the Device Information we collect to help us eliminate potential risks and fraud (especially your IP address) and, more often, to improve and optimize our Site

 

SHARING YOUR PERSONAL INFORMATION

We may share your Personal Information with third parties for the purposes described above.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to subpoenas, search warrants or other legal requests regarding information we receive, or to protect our rights in any other way.

BEHAVIORAL ADVERTISING

 We use your Personal Information to provide you with targeted advertisements or marketing communications that we believe may be of interest to you. Please send an email to info@medinaswimwear.com to unsubscribe from these communications.

YOUR RIGHTS under the EU GDPR Rights of the Data Subject

The user of the web site may exercise, at any time, the following rights under the REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation):

  • The Right to Information
  • The Right of Access
  • The Right to Rectification
  • The Right to Erasure
  • The Right to Restriction of Processing
  • The Right to Data Portability
  • The Right to Object
  • The Right to Avoid Automated Decision-Making

 

ACCEPTANCE AND CANCELLATION

Only products with tag “add to bag” are available to pre-order or to buy in season. In case of any doubt about the products availability kindly send us an email to Customer Service (info@medinaswimwear.com). For in-season items, we do not accept modifications of the order after the order has been placed and the confirmation e-mail has been sent. For pre-order items, you may cancel your order within 24 hours of placing it. To modify your order (shipping address, phone number, recipient name, etc.) you must reach out to info@medinaswimwear.com with your order number and the desired change.

You have 24 hours to e-mail us if you would like to make any modifications (the above-mentioned, or other – size, colour, etc.). If you need immediate assistance regarding an order or shipping issues please call us or send us a WhatsApp message on +351 925 288 020 – we are available weekdays from 10:00-20:00 (GTM+1). We will do our best to cancel the order if requested.

We reserve the right at any time after receipt of your order to accept, decline, or limit your order for any reason, whether or not your credit card has been charged. If applicable, your order will be refunded in the original form of payment. If your credit card has been charged and your order is cancelled, we will issue a refund to your credit card account in the amount of the charge and notify you that your order was cancelled.

We also have the right to change the products availability and upload new prices based on the final release date.

PRICES, SHIPPING FEES, TAXES AND INTERNATIONAL DUTIES

All pricing for the Products is subject to change. For all of our prices and Products, we reserve the right to make adjustments due to changing market conditions, Product discontinuation, manufacturer price changes, errors in advertisements, and other extenuating circumstances. All prices are VAT excluded (the VAT shown will be according to the country selected by the customer) and shipping charges, other taxes and duties may apply. All relevant shipping fees and taxes will be charged at such time as the Product is ordered.

The costs of shipping paid are non-refundable. International orders will be shipped DDU (Delivery Duty Unpaid) and could potentially incur duties, fees and import taxes upon delivery.

The product prices displayed are exclusive of all taxes and duties. This charge is ultimately determined by your local customs authority. These payments must be fulfilled for your order to be released from customs. For more information, please consult your local customs office.

Delivery timings (fulfilment – 1 day SLA to fulfil + transit time)

EUROPE: 4-5 days

UK: 5-6 days

NORTH AMERICA: 2-3 days

LATAM: 6-8 days

Shipping costs per region

Spain and Portugal: 5€

North America: 10€

United Kingdom: 10€

Central Europe: 5€

East and North Europe: 5€

LATAM: 20€

Asia: 15€

EXCHANGE AND RETURN POLICY

When carrying out the return / exchange process, the customer must indicate the order number and relevant item/items to be returned / exchanged and inform the reason for the return / exchange.

ATTENTION: To carry out the exchange process, it is necessary to justify your request by “Return by Repentance / Withdrawal”. If you receive the product and want to return it, you must do it within 14 days, counting from the date of delivery, observing the following conditions:

  • The product must not have signs of use
  • The product should be sent in the original packaging and label with the product reference code
  • For hygiene reasons, underwear briefs, bodies and pierced jewelry cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip

We may offer a refund and / or exchange within the first 14 days of your purchase. If 14 days have passed since the date of your purchase, you will not be offered a refund and / or exchange of any kind. You can always send us an email to info@medinaswimwear.com and tell us your specific case.

The refund will be made via the same payment method that was used for your initial purchase. You will receive the return confirmation via email once the return has been completed. It can take up to 30 days to receive and complete your return. Please be sure to keep hold of your receipt in the meantime, since the responsibility of the return is yours until it reaches us.

If you do not see a credit to your account within 14 days, please use this confirmation and present it to your banking institution so they may help you facilitate the process. 

ELIGIBILITY FOR REFUNDS AND EXCHANGES

  • Your item must be in the same condition as you received it
  • The article must be in the original packaging
  • For hygiene reasons, underwear briefs, bodies and pierced jewelry cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip

Exchanges (if applicable): We only replace articles if they are defective or damaged. If you need to exchange something for an identical item, send us an email to info@medinaswimwear.com

Take into consideration the amount of pollution deriving from world wide transports. If you are willing to change size or color, or even style, Medina Swimwear will bear the costs of the return.

Shipping costs are not subject to refund.

Depending on your location, the time it may take for your product to reach us may vary.

RETURN INSTRUCTIONS

We’re sorry to hear you’re not 100% satisfied with your order. It’s part of our brand mission to try and decrease returns as much as possible. In order to proceed with a return, please follow the next steps:

  • Please send an email to info@medinaswimwear.com informing the items you want to return and the reason why (stating SKU/ref. and quantity as shown on your invoice). We will provide you with a return label within 2 working days. In order to request a pick up date, please fill in the pick up address and date/time that is best for you;
  • Prepare your order to return. Please ensure that items are returned clean, unworn and have all their tags on. For hygiene reasons, underwear briefs/thongs, bodysuits, socks, tights, swimwear bottoms and pierced jewelry cannot be returned or exchanged;
  • Attach your return label to the package and drop it off at your nearest carrier station or wait for the carriers collection at the address you have requested, according to the shipping instructions.
  • Await your Refund notification email, which we will send when we have processed your return. It can take up to 30 days to receive and complete your return. Please be sure to keep hold of your receipt in the meantime, since the responsibility of the return is yours until it reaches us.

Important considerations:

  • To return, you need to go to the carrier mentioned on your return label. If you live inside the European Union, you only need the return label that is included on your package. If you live outside the EU, you would need to attach the invoice to the outside of your package and select the items you are returning;
  • If you miss the carrier’s collection date, you will need to drop it off at your nearest carrier station;
  • If you choose to return your parcel without our label, please note that you are responsible for the additional cost of the return and we will not refund these costs. If you are returning a parcel from a country outside of the EU, the return must be done using one of the following carriers UPS, DHL and TNT;
  • Make sure that you don’t forget to take note of the tracking number on your return label, so you can easily track your return, as you are responsible for ensuring the parcel arrives to us.

 

PAYMENT METHODS

Available payment methods: PayPal

These terms may change additionally from time to time. Whenever possible, we will inform you of any changes, but please check the content periodically.

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